Sample Course Agenda

Listening Skills

Presenter: Joanna Scarboro is a Certified Corporate Coach and has trained on listening skills with several leading companies — from frontline employees to senior management.

Program Description: Effective listening builds strong relationships with co-workers and clients! This workshop helps participants better understand what it means to be an effective listener. The workshop will establish the benefits to the participants of listening well. Students learn keys to effective listening and the different levels of listening. They also learn active listening techniques that demonstrate to the speaker they are listening and how their perceptions of the person/idea/situation affect their ability to listen. Additionally, they learn how to listen to the non-verbal cues of others to really hear what they are saying.

The instructor is able to create meaningful “coaching conversations” with the participants that help them troubleshoot the challenges they are facing. This workshop has received excellent reviews in a variety of environments.

Course Objectives and Measurable Outcomes:

• Understand the 12 keys to listening and the four levels of listening.
• How effective listening improves client relationships.
• Active listening techniques.
• Learn about perceptions and how they affect your ability to listen without “bias.”
• Learn to identify critical non-verbal cues of the speaker.

Students leave with specific strategies to being a better listener.

Practical Application Exercises:

• Role play
• Case studies
• Group activities

Interactive coaching takes place in the training and the participants will learn from each other. Case studies are utilized based on real world issues. Examples include:

• Listening to complex topics.
• Reading body language.
• Needing to listen to someone who is aggressive, redundant, a “non-talker,” or someone who is over-talkative.

Student Workshop Evaluation/Assessment of Learning: An evaluation will be given to all participants regarding the training outcomes and specifically how they will apply them.