Frequently Asked Questions

You can activate your student account now. Doing so will give you a UserID and password that can be used to obtain access to e-mail and Web hosting.

1. How can I send and receive e-mail on campus?
2. How can I send and receive e-mail from home?
3. What is my e-mail address?
4. What is Microsoft Life@edu?
5. Does Florida State College at Jacksonville provide direct dial-up Internet access for students?
6. How do I change/reset my student account password?
7. I am having problems activating my student account. Who do I contact for help?
8. I have forgotten my UserID. What should I do?
9. I have forgotten my password. What should I do?
10. I am using AOL and I cannot log into the Web mail. How can I access it?
11. What if my question isn't answered here? Who do I contact?

Answers to the questions.

1. How can I send and receive e-mail on campus?

You can send and receive your e-mail from any Florida State College at Jacksonville Campus Open Lab. E-mail on the campuses is Web-based and conveniently allows you to send and receive e-mail from any lab computer with a standard Web browser such as, Firefox or Internet Explorer. Both of these browsers are available in the Campus Open Lab.

2. How can I send and receive e-mail from home?

If you currently have Internet access through Florida State College at Jacksonville or another Internet Service Provider (ISP), you can send and receive e-mail from your Florida State College at Jacksonville student account using the same mail-to-Web gateway that is also available on campus.

3. What is my e-mail address?

Your e-mail address will be YourUserID@students.fscj.edu (example: joneszv@students.fscj.edu). You will be given a User ID and choose a password when you activate your account online.

4. What is Microsoft Live@edu? Visit Microsoft Life@edu for more information.

5. Does the College provide direct dial-up Internet access for students?

No, the College does NOT provide dial-up access for student.

6. How do I change/reset my student account password?

If you know your current password and just want to change your password or if you have forgotten your password and need to reset it, select from the links in this sentence.

7. I’m having problems activating my student account. Who do I contact for help?

If you have gone through the online account activation process and have received an error, please note the error and contact the Help Desk at 904.632.3151. You will be required to give them your full name, social security number and date of birth before they can assist you in the account activation process.

8. I’ve forgotten my UserID. What should I do?

If you have already activated your student account, you were issued a UserID as part of that process. If you have forgotten the UserID you were issued, go to Student Account Management.

9. I've forgotten my password. What should I do?

Same answer at above — see Student Account Management.

10. I’m using AOL and I cannot log into the Web mail. How can I access it?

Due to a bug in the way AOL’s Web browser functions, logging into the Webmail system does not work properly. In order to log in, you must minimize the AOL software, while signed on, and then start Internet Explorer or Firefox.

11. What if my question isn't answered here? Who do I contact?

If you have questions regarding the items listed above, please call the Help Desk at 904.632.3151.